UtilitdesDistrict ofWesternIndlanaIT AssistantDescriptionThe IT Assistant role is to support and maintain organizational computer systems, desktops,and peripherals. That includes installing, diagnosing, repairing, maintaining, and upgrading allorganizational hardware and equipment while ensuring optimal workstation performance. Theperson will also troubleshoot problem areas (in person, by telephone, or via work order) in a timelyand accurate fashion and provide end-user assistance where required.Operational Managemente Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end-users,and recommend and implement corrective solutions* Install, configure, test, maintain, monitor, and troubleshoot end-user and network hardware,peripheral devices, printing/scanning devices, presentation equipment, software, and otherproducts in order to deliver required desktop service levels.Construct, install, and test customized configurations based on various platforms and operatingsystems.* Where required, administer and resolve issues with associated end-user workstation networksoftware products.* Receive and respond to incoming calls, and/or work orders regarding desktop problems.. Prepare tests and applications for monitoring desktop performance.Education & Certificatione High School diploma or equivalent, and/or 3 years work experience in related fieldKnowledge & ExperienceExcellent knowledge of PC and desktop hardware.eExcellent knowledge of PC internal components.e Hands-on hardware troubleshooting experience.Extensive equipment support experience.Working technical knowledge of current protocols, operating systems, and standards.e Ability to operate tools, components, and peripheral accessoriesAble to read and understand technical manuals, procedural documentation and OEM guides.Send resume torbladen@udwiremc.com or mail to PO BOX 427 Bloomfield, IN 47424

Date: April 10, 2019

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Utilities District of Western Indiana REMC

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Utilitdes District of Western Indlana IT Assistant Description The IT Assistant role is to support and maintain organizational computer systems, desktops, and peripherals. That includes installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware and equipment while ensuring optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via work order) in a timely and accurate fashion and provide end-user assistance where required. Operational Management e Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions * Install, configure, test, maintain, monitor, and troubleshoot end-user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels. Construct, install, and test customized configurations based on various platforms and operating systems. * Where required, administer and resolve issues with associated end-user workstation network software products. * Receive and respond to incoming calls, and/or work orders regarding desktop problems. . Prepare tests and applications for monitoring desktop performance. Education & Certification e High School diploma or equivalent, and/or 3 years work experience in related field Knowledge & Experience Excellent knowledge of PC and desktop hardware. eExcellent knowledge of PC internal components. e Hands-on hardware troubleshooting experience. Extensive equipment support experience. Working technical knowledge of current protocols, operating systems, and standards. e Ability to operate tools, components, and peripheral accessories Able to read and understand technical manuals, procedural documentation and OEM guides. Send resume to rbladen@udwiremc.com or mail to PO BOX 427 Bloomfield, IN 47424

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